Q
1. Why should I choose your store?
Yes, we are a professional manufacturer with over 20 years of experience specializing in both gasoline and lithium battery-powered garden tools. Our focus on strict quality control and R&D ensures high product reliability. All our products comply with international standards (CE, EMC, ROHS).
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2. Do you have a factory? Can I visit it?
Absolutely! We encourage and warmly welcome all our potential clients to visit our factory in shandong, China.
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3. Can I get samples before placing a bulk order?
Yes, we highly recommend placing a sample order to evaluate our product quality before bulk production. Sample orders are available, and the cost varies depending on the product (may be refundable upon your first bulk order). Sample lead time is typically 30-80 days. Contact us for details!
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4. What payment methods do you accept?
We offer flexible payment terms including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, Western Union, and Money Gram. Generally, a 30% deposit is required to confirm the order, with the 70% balance paid before shipment.
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5. What is your warranty policy?
We offer a comprehensive 12-24 month warranty for all our products. For any confirmed defective parts, we will provide free replacements. To ensure a quick solution, we can ship the replacements promptly via the most efficient logistics at our cost.
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6. Do you support OEM/ODM services?
Yes, we have extensive experience in providing full OEM and ODM services, including custom branding, packaging, and even productdesign adjustments. The MOQ is flexible and can be discussed based on your specific project requirements. Please contact us to discuss your customization ideas!
